Last Updated: June 23, 2025
This Privacy Policy ("Policy") explains how Ismail EL BAKALI ("we," "us," or "our") collects, uses, shares, and safeguards your personal information when you use our websites, mobile apps, and related services (collectively referred to as the "Services"). By accessing or using our Services, you agree to the practices described in this Policy. We comply with global data protection laws, including the GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), VCDPA (Virginia Consumer Data Protection Act), PIPEDA (Canada's Personal Information Protection and Electronic Documents Act), and other relevant regulations.
1.1 Information You Choose to Provide
When using our Services, you may voluntarily share personal details such as:
Contact Information: Full name, email address, phone number, and physical address.
Account Details: Username, password, and security questions (for account recovery).
Personal Data: Date of birth, transaction history, and payment information (e.g., credit card details).
Preferences: Interests, subscription selections, and settings for how you want to receive communications.
Demographics: Age, gender, and geographic location (if you choose to provide this).
1.2 Information Collected Automatically
We gather certain technical and usage-related data through tools like cookies, tracking pixels, and server logs. This includes:
Browsing Activity: IP address, type of browser used, specific pages you visit, and how long you stay on each page.
Device Information: Hardware model (e.g., iPhone 15, Samsung Galaxy S24), operating system (e.g., iOS 17, Android 14), and unique device identifiers (e.g., IMEI numbers).
1.3 Information from Third Parties
We may also receive information from external sources, such as:
Social Media Platforms: If you link your account or log in using services like Facebook or Google, we may receive data from these platforms (e.g., your name, email).
Business Partners or Vendors: Third parties that help with tasks like running promotions, analyzing user behavior, or preventing fraud may share relevant data with us.
2.1 Delivering Our Services
Process transactions (e.g., handling payments for purchases) and manage your account (e.g., updating your profile).
Respond to your questions, comments, or requests for help (e.g., resolving login issues).
2.2 Marketing and Personalization
Send you promotional emails, surveys, or special offers that match your interests (e.g., discounts on games you've played before).
Customize the content you see (e.g., games based on your past activity) to make your experience more relevant.
2.3 Analytics and Service Improvements
Analyze trends in how users interact with our Services (e.g., which features are most popular) to make them better.
Conduct research to develop new features (e.g., adding a chat function) or fix issues (e.g., reducing app crashes).
2.4 Legal and Security Reasons
Comply with laws, court orders, or requests from government agencies (e.g., providing data in response to a subpoena).
Investigate cases of fraud (e.g., detecting fake accounts), enforce our terms of service (e.g., stopping users who break rules), or keep users safe (e.g., blocking harmful content).
3.1 Trusted Service Providers
We may share your data with third parties that help us run our Services. These include:
Companies that host our website, analyze user data, or manage customer relationships.
Partners that handle marketing campaigns, process payments (e.g., PayPal), or provide security tools (e.g., anti-virus software).
All these partners are required to keep your data confidential and can only use it to help us with our tasks.
3.2 Business Transactions
If we go through a merger, are acquired by another company, or sell some of our assets, your information may be transferred as part of that transaction. This ensures the new owner can continue providing the Services.
3.3 Legal Requirements
We may share your information if required by law—for example, to comply with a court order, respond to a regulatory investigation, or cooperate with law enforcement.
4.1 What Cookies Do
Cookies are small files stored on your device that help us:
Remember that you're logged in, so you don't have to enter your password every time.
Save your preferences (e.g., language settings) so the Service loads how you like it.
Track how many people visit our site and which pages are most popular, to improve performance.
4.2 Managing Cookies
You can turn off cookies through your browser settings (e.g., in Chrome, go to "Settings" > "Privacy and security" > "Cookies and other site data"). However, some features may not work as well if you do this (e.g., you might have to log in every time you visit).
We use industry-standard security measures to protect your data, such as:
Encryption (scrambling data so only authorized parties can read it) for sensitive information like passwords.
Access controls (limiting who in our team can see your data) to prevent misuse.
However, no security system is 100% perfect. While we take steps to keep your information safe, we can't guarantee it will never be accessed without permission. You share information with us at your own risk.
6.1 Accessing and Controlling Your Data
Depending on where you live, you may have the right to:
Ask for a copy of the data we have about you (e.g., a list of your transactions).
Correct any mistakes in your data (e.g., fixing a misspelled name).
Ask us to delete your information (e.g., removing your account) or stop using it for certain purposes (e.g., no longer sending you marketing emails).
6.2 How Long We Keep Your Data
We only keep your personal information for as long as we need it for the reasons listed in this Policy (e.g., keeping transaction records to comply with tax laws) or as required by law. Once we no longer need it, we'll delete or anonymize it.
Our Services may include links to websites or apps owned by third parties (e.g., a link to a partner's game). This Policy doesn't apply to these sites—their privacy practices may be different. We recommend you read their privacy policies before using them.
We may change this Policy from time to time (e.g., to reflect new laws or features). If we make significant changes (e.g., starting to share data with new partners), we'll tell you by sending an email or showing a notice on our Services. The "Last Updated" date at the top will always show when the Policy was last changed.
9.1 Your Rights Under the CCPA
This section applies only to residents of California ("consumers") and adds to the main Policy. It explains your rights under the California Consumer Privacy Act (CCPA) regarding how we handle your personal information.
All terms used here follow the CCPA's definitions. "Personal information" means data that identifies you, relates to you, or could be linked to you—except for:
Information that's publicly available (e.g., your name in a phone book).
Data that's been de-identified (can't be linked to you) or aggregated (combined with others' data).
Information excluded from the CCPA by law.
9.2 Right to Know
As a California resident, you can ask us for the following (with some legal exceptions):
The specific personal data we've collected about you (e.g., a list of your transactions).
The categories of personal information we've collected (e.g., contact details, browsing history).
Where we got this information (e.g., from your account, from a social media platform).
Why we collected or sold your data (e.g., for marketing, for a business transaction).
The categories of third parties we've shared your data with (e.g., payment processors, marketing firms).
Whether we've sold your information and, if so, which third parties bought it.
9.3 Right to Delete
You can ask us to delete your personal information, except in cases where we're required to keep it (e.g., to comply with tax laws). Note: Deleting certain data may limit your access to some Services (e.g., you might not be able to log in if we delete your account details).
9.4 Right to Opt-Out
You can tell us not to sell your personal information to third parties at any time. We will honor this request.
9.5 How to Exercise These Rights
To make a request:
Contact us using the details in the "Contact Us" section below.
Provide enough information to let us verify that you're the person the data belongs to (e.g., your email address linked to the account).
Clearly state which right(s) you want to exercise (e.g., "I want to request a copy of my data").
We'll respond within 45 days. In some cases, we may need an extra 45 days, but we'll let you know if that happens. There's no fee for making a request, unless it's excessive or repeated (e.g., asking for the same data 10 times in a month).
9.6 Why This Disclosure Matters
We provide this information to make sure California residents understand their privacy rights under the CCPA and can use them easily.
Note: We will not treat you unfairly (e.g., charge you more, reduce your access to Services) for exercising any of your CCPA rights.
If you have questions, want to make a data request, or have concerns about this Policy, email us at [email protected].
By using our Services, you confirm that you've read and agreed to this Policy. If you don't agree, please stop using our Services.
